Salon Policies
To ensure the best possible experience for all our guests, please take a moment to review our salon policies before your appointment.
Please note: Our junior stylists are currently unable to accept Shampoo Points, or other forms of discounts. We appreciate your understanding.
Consultations & Service Bookings
- Complimentary consultations are available to help you choose the service best suited to your hair goals. If you are unsure which service to book, please contact us before scheduling your appointment.
- If a service is booked without a prior consultation and is determined to be unsuitable upon arrival, the reserved appointment time will still be charged.
- All consultations are complimentary and can be scheduled by calling the salon.
Late Arrivals
- We offer a 10-minute grace period for late arrivals.
- Arrivals exceeding 10 minutes may not be accommodated, depending on the schedule, and the reserved appointment time will be charged.
Service Adjustments
- If you require any adjustments to your service, please notify us within one week of your appointment.
- Requests made after this period may be subject to additional charges.
Payment Policy
- A 3% surcharge applies to all credit card transactions to help offset processing costs. This fee will be reflected on your receipt.
- Payments made by cash or debit card are exempt from this surcharge.
Deposits
- A 50% deposit is required for any individual service or combination of services exceeding four hours.
Shampoo Points
- Shampoo Points expire after one year of salon inactivity.
Cancellation / Reschedule Policy
Please let us know of any changes or cancellations at least 24 hours before your scheduled appointment. Please be aware that if you change or cancel your appointment with less than 24 hours’ notice, you will be charged the full cost of your scheduled appointment, because we have set this time aside just for you, and have had to turn away others. This policy also applies if you schedule an appointment within 24 hours of the appointment time, and it would apply for any reason to be fair to all.
